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What is customer-facing analytics?

 

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It's no secret that being customer-obsessed is the key to growth...

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...and in today's volatile market, it's even more important. 

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Companies used to think that including analytics as part of their offering was optional to drive their customer experience - but it has become clear that now they're critical.

Users expect their solution to not only streamline specific workflows but also aid in decision-making.

 

Data and insights are critical for your client satisfaction and to gain a competitive advantage.  

 
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So the question is...

 

HOW DO YOU CREATE A LEADING CUSTOMER-FACING ANALYTICS EXPERIENCE? 

 

Digital transformation and a focus on customer experience can generate a 20-30% increase in customer satisfaction and economic gains of 20-50%." 

How is this different from regular analytics tools, or more traditional BI?

Since BI tools are not built for the end-user or embedded use cases, companies are left to face expensive and slow custom development which ties up resources and takes focus away from core business.

 

At Toucan, we are focused on the end-user experience for that very reason:

 

ENGAGING END USERS IS AT OUR CORE.

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TOUCAN’S CUSTOMER-FACING

ANALYTICS PLATFORM

is designed for the best end user experience

Beautiful end-user experience, anywhere

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Beautiful end-user experience, anywhere 

Seamless implementation & empowerment

Seamless implementation & empowerment

 
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Unparalleled expertise & support

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Unparalleled expertise & support